Ostendo Continuum (ERP) for Sales and Service
Sales and Service in Ostendo Continuum
Connected. Intelligent. Customer-Centric.
In today’s competitive environment, customers expect fast responses, accurate information, and seamless service—whether they are placing an order, requesting support, or scheduling maintenance. Ostendo Continuum brings sales and service together in a single, integrated ERP platform, giving businesses complete visibility across the customer lifecycle while empowering teams to deliver exceptional experiences.
Ostendo Continuum is designed to eliminate silos between sales, service, inventory, and finance—ensuring every customer interaction is informed, efficient, and profitable.
Integrated Sales Management
From Opportunity to Invoice—Without Friction
Ostendo Continuum streamlines the entire sales process, providing a single source of truth for customer, product, pricing, and availability data.
Key sales capabilities include:
- Sales Orders & Quotes – Create accurate quotes quickly, convert them to orders instantly, and track status in real time
- Customer & Pricing Management – Support contract pricing, customer-specific pricing, discounts, and promotions
- Inventory Visibility – Check stock availability, committed quantities, and expected replenishments at the point of sale
- Order Fulfilment & Invoicing – Seamless integration with picking, dispatch, and invoicing ensures faster cash flow and fewer errors
By connecting sales directly to inventory, manufacturing, and finance, Ostendo Continuum helps sales teams promise with confidence—and deliver without surprises.
Service & Maintenance Excellence
Proactive, Responsive, and Profitable Service Delivery
Service is no longer an afterthought—it is a critical driver of customer loyalty and recurring revenue. Ostendo Continuum provides powerful tools to manage service and maintenance operations efficiently.
Service functionality includes:
- Service Jobs & Work Orders – Log service requests, assign technicians, track labour, materials, and costs
- Preventive Maintenance – Schedule and automate recurring maintenance to reduce downtime and extend asset life
- Asset & Equipment History – Maintain full service histories for customer equipment, including parts, labour, and compliance records
- Mobile Service with Ostendo Freeway – Enable technicians to receive jobs, capture timesheets, parts usage, photos, and customer sign-off in the field
The result is faster response times, improved first-time fix rates, and complete visibility into service profitability.
Sales and Service—Better Together
One Customer. One System. One View.
What truly sets Ostendo Continuum apart is the tight integration between sales and service. Every interaction—sales orders, service calls, maintenance visits, invoices, and payments—is linked to the same customer record.
This unified approach enables:
- Sales teams to see service history and identify upsell or replacement opportunities
- Service teams to access sales and contract information instantly
- Management to understand total customer value, not just individual transactions
By breaking down barriers between departments, Ostendo Continuum supports a customer-centric operating model.
Reporting, Insights, and Continuous Improvement
Turn Operational Data into Actionable Intelligence
Ostendo Continuum includes built-in reporting and BI tools that provide clear insight into sales and service performance:
- Sales performance by customer, product, region, or salesperson
- Service response times, technician utilisation, and job profitability
- Recurring revenue from maintenance contracts and service agreements
These insights empower businesses to improve processes, optimise pricing, and continuously enhance customer experience.
Scalable, Modern, and Future-Ready
Built for Growth
Whether deployed on-premise or in the cloud, Ostendo Continuum is designed to scale with your business. Its modern architecture supports:
- Secure, native HTTPS access
- Mobile and remote workforces
- API integrations with external systems
- Continuous enhancements without disruptive upgrades
Deliver More Value at Every Customer Touchpoint
With Ostendo Continuum, sales and service are no longer separate functions—they are part of a single, intelligent system designed to maximise efficiency, profitability, and customer satisfaction.
By connecting people, processes, and data, Ostendo Continuum helps organisations sell smarter, service better, and build lasting customer relationships.