Ostendo Continuum (ERP) for Service & Maintenance
Smarter Asset Care, Faster Response, Total Visibility
In service-driven organisations, reliability is everything. Customers expect fast response times, first-time fixes, clear communication, and proactive maintenance that prevents breakdowns before they happen. Service and Maintenance in Ostendo Continuum is designed to deliver exactly that—by fully integrating service operations with inventory, purchasing, scheduling, mobility, finance, and business intelligence in a single, connected platform.
Ostendo Continuum transforms service and maintenance from a reactive cost centre into a proactive, data-driven operation that improves uptime, customer satisfaction, and profitability.
End-to-End Service Lifecycle Management
Ostendo Continuum manages the complete service lifecycle—from initial request through to invoicing and long-term asset history.
Service requests can be logged from multiple sources, including internal teams, customer service staff, or integrated external systems. Each request becomes a controlled service job with clear status tracking, priorities, response times, and escalation rules. Nothing falls through the cracks, and every job is fully traceable.
Service teams gain a single source of truth for:
- Customer and site details
- Equipment and asset history
- Warranty and contract coverage
- Previous service activity and known issues
This ensures technicians arrive informed and prepared.
Preventive & Planned Maintenance
One of the most powerful advantages of Ostendo Continuum is its preventive maintenance capability.
Maintenance schedules can be defined by:
- Time intervals (weekly, monthly, annually)
- Usage or meter readings
- Compliance or regulatory requirements
- Manufacturer recommendations
Planned maintenance jobs are automatically generated, scheduled, and tracked—reducing unexpected breakdowns, extending asset life, and improving customer confidence. For businesses offering maintenance contracts, this enables consistent service delivery while protecting margins.
Intelligent Scheduling & Resource Management
Service efficiency depends on getting the right technician, with the right skills, at the right time.
Ostendo Continuum provides intelligent scheduling tools that consider:
- Technician availability and skills
- Geographic location and travel time
- Job priority and service level agreements (SLAs)
- Required parts and tools
Dispatchers can visualise workloads, rebalance schedules in real time, and respond quickly to urgent call-outs—while maintaining control over costs and utilisation.
Mobile Service with Real-Time Data Capture
With integrated mobility, technicians can work efficiently in the field without returning to the office.
Using mobile devices, technicians can:
- View assigned jobs and schedules
- Access customer, asset, and service history
- Record labour time, parts used, and job notes
- Capture signatures, photos, and compliance data
- Complete jobs and sync updates in real time
This eliminates paperwork, reduces delays, and ensures accurate, timely billing.
Integrated Parts, Inventory & Purchasing
Service and maintenance operations rely on having the right parts available when needed.
Ostendo Continuum links service jobs directly to inventory and purchasing, enabling:
- Real-time parts availability checks
- Automatic allocation of parts to service jobs
- Reorder triggers for critical spares
- Full traceability of parts used per job or asset
This integration reduces stockouts, minimises excess inventory, and ensures service teams are never delayed by missing components.
Service Contracts, Warranties & Billing Control
Managing service agreements is simple and transparent.
Ostendo Continuum supports:
- Service contracts and maintenance agreements
- Warranty tracking by asset or component
- Chargeable vs non-chargeable work
- Automatic billing based on labour, parts, or contract terms
Invoices are generated directly from completed service jobs, ensuring accuracy, speed, and clear justification for customers.
Reporting, KPIs & Continuous Improvement
Service performance is only as good as the insight behind it.
Ostendo Continuum delivers powerful reporting and dashboards for:
- Response and resolution times
- First-time fix rates
- Technician utilisation and productivity
- Preventive vs reactive maintenance ratios
- Service profitability by customer, contract, or asset
These insights support continuous improvement initiatives, better forecasting, and informed decision-making across the organisation.
One Connected Platform for Service Excellence
By fully integrating service and maintenance with ERP, mobility, and business intelligence, Ostendo Continuum enables organisations to move beyond reactive service delivery.
The result is:
- Faster response times
- Higher customer satisfaction
- Reduced downtime and maintenance costs
- Improved technician productivity
- Complete visibility across service operations
Ostendo Continuum Service & Maintenance gives you the tools to deliver reliable, proactive, and profitable service—today and into the future.