We provide technical services for Ostendo Continuum (ERP) and Ostendo Freeway from our qualified and experienced Microsoft ® certified technicians.
Experienced Ostendo Technicians You Can Rely On
Our technicians have deep, hands-on experience installing and supporting Ostendo Continuum (ERP), Ostendo Freeway mobility, and the Firebird SQL database engine that powers them.
We work collaboratively with your IT provider to ensure your Ostendo environment is installed correctly, performs reliably, and is protected against avoidable downtime or data loss.
Comprehensive Ostendo Technical Services
We provide end-to-end technical services to support stable, secure, and high-performing Ostendo systems, including:
- Expert advice on network and system specifications for Ostendo Operations (ERP)
- Installation and configuration of Ostendo Continuum (ERP) and Ostendo Freeway mobility
- Installation of the IBIS Internal Ostendo Backup System for safe, reliable database backups
- Installation of the Ostendo API Service for Freeway, web stores, and third-party system integrations
- Installation and configuration of Ostendo Queue Services and Web Services
- Installation of the IBIS Monitoring System
- Network and system troubleshooting for Ostendo Operations, Ostendo Freeway, and Firebird SQL
IBIS Internal Ostendo Backup System
Designed Specifically for Firebird SQL
Whenever we install Ostendo Continuum, we also deploy our IBIS Internal Ostendo Backup System as standard.
This system safely performs live backups of the Ostendo Firebird SQL database throughout the day while Ostendo Continuum remains running. In the event of a restore, this significantly reduces data loss—typically to just a few hours of activity since the last backup.
Importantly, this is an internal backup mechanism only. Its sole function is to create reliable Ostendo database backup files in designated folders, which can then be captured by your existing backup solution.
Why This Matters
Ostendo Continuum runs on Firebird SQL, which is not VSS-aware. Live backups performed by VSS-based backup tools (such as ShadowProtect) can:
- Cause database corruption
- Result in backup files that cannot be restored
For this reason, we strongly recommend that:
- The Ostendo Operations database is installed on a drive partition excluded from VSS-based backups
- The IBIS Internal Ostendo Backup System is used to generate safe backup files for your broader backup strategy
This approach dramatically reduces the risk of silent backup failures and database integrity issues.
IBIS Monitoring System
Proactive Protection for Your Ostendo Services
Whenever we install Ostendo Continuum, the IBIS Internal Ostendo Backup System, or any Ostendo Services (API, Queue, or Web Services), we also install the IBIS Monitoring System.
System events such as password changes, Windows updates, service interruptions, or system crashes can silently stop critical services from running. If unnoticed, this can lead to failed integrations or missed database backups.
The IBIS Monitoring System actively:
- Monitors the IBIS Internal Ostendo Backup System
- Monitors all installed Ostendo Services (API, Queue, Web Services)
- Sends alerts if any service stops running
- Automatically helps keep services running during system events that would normally interrupt them
This proactive monitoring minimises the risk of unnoticed backup failures or service outages, providing an additional layer of protection for your Ostendo environment.