Service and Repair Centres

Ostendo Continuum (ERP) for Service and Repair Centres

Ostendo Operations for Service and Repair Centres

Ostendo Continuum ERP for Service & Repair Centres

A Complete End-to-End Solution for Modern Service Operations

Service and repair centres operate in a demanding environment where speed, accuracy, customer satisfaction, compliance, and profitability must all work together seamlessly. From booking jobs and managing technicians to tracking parts, warranties, and invoicing, every step must be tightly controlled. Ostendo Continuum ERP provides a powerful, fully integrated platform designed specifically to meet the complex needs of service and repair businesses across Australia and New Zealand.

Whether you run an equipment service centre, electronics repair facility, automotive workshop, appliance repair business, IT service desk, or field service operation, Ostendo gives you complete visibility and control of your entire service lifecycle.

End-to-End Job Management – From Booking to Billing

Ostendo Continuum manages the entire service workflow in one system, eliminating manual paperwork, spreadsheets, and disconnected software.

Key service workflow capabilities include:

  • Job and service request logging
  • Job costing and profitability tracking
  • Parts and labour allocation
  • Technician scheduling and dispatch
  • Work orders and service instructions
  • Time tracking and labour capture
  • Completion, invoicing, and follow-up

Everything is tracked in real time, providing a true single source of truth across service operations, finance, inventory, and customer management.

Customer Relationship Management (CRM) for Service Excellence

Exceptional customer service is a competitive advantage in the service and repair industry. Ostendo Continuum includes a fully integrated Customer Relationship Management (CRM) system so your team always has a complete history of every customer interaction.

CRM features for service centres include:

  • Customer profiles and service history
  • Equipment and asset registers
  • Warranty tracking
  • Service contracts and SLAs
  • Recurring maintenance schedules
  • Customer communications and service notes

This ensures faster response times, improved first-time fix rates, and stronger long-term customer relationships.

Powerful Technician Scheduling & Field Service Mobility

Ostendo Continuum supports both in-house workshops and mobile field service teams. Technicians can be scheduled based on skills, availability, location, and workload.

Using the Ostendo Freeway mobile app, technicians can:

  • Receive and update jobs in real time
  • Capture labour and time on site
  • Issue and receive parts from vehicles
  • Add photos, notes, and digital signatures
  • Complete job status updates instantly

This eliminates paperwork, reduces delays, and ensures accurate billing and job records.

Inventory & Spare Parts Control in Real Time

Parts availability is critical to service efficiency. Ostendo Continuum provides full inventory and warehouse management so your service centre always knows what parts are available, where they are located, and what needs to be replenished.

Key inventory capabilities include:

  • Multi-warehouse and van stock control
  • Serial and lot tracking
  • Warranty parts management
  • Automated reordering and minimum stock levels
  • Supplier management and purchasing
  • Substitutes and alternate parts

This prevents stockouts, reduces excess inventory, and ensures technicians always have the right parts at the right time.

Accurate Job Costing and Billing

Profitability in service and repair depends on accurately capturing labour, parts, subcontractors, and overheads. Ostendo Continuum automatically tracks all costs against each job and converts them seamlessly into invoices.

Financial features include:

  • Real-time job costing and margin tracking
  • Invoicing from completed jobs
  • Warranty and non-warranty billing
  • Service contract and recurring invoicing

This gives business owners and managers immediate insight into which jobs, customers, and services are most profitable.

Asset Management, Preventive Maintenance & Compliance

For service centres that support regulated equipment or safety-critical assets, Ostendo Continuum provides comprehensive asset management and preventive maintenance functionality.

Capabilities include:

  • Asset registers and maintenance histories
  • Preventive and scheduled maintenance programs
  • Calibration tracking
  • Compliance servicing
  • Safety inspections and certification tracking
  • Audit trails and documentation storage

This is ideal for industries such as medical equipment, manufacturing equipment, HVAC, fire systems, automotive, and industrial machinery service.

Warranty, Returns & Repairs (RMA) Management

Managing warranties and repairs efficiently is essential for customer satisfaction. Ostendo Continuum streamlines Return Material Authorisation (RMA) processes by tracking:

  • Fault reporting
  • Warranty validation
  • Repair vs replacement decisions
  • Supplier warranty claims
  • Parts usage and labour recovery

This protects revenue while maintaining professional service standards.

Industry Compliance & Quality Requirements

Ostendo Continuum helps service and repair centres meet critical industry standards and compliance requirements, including:

  • ISO 9001 Quality Management
  • Workplace Health & Safety (WHS)
  • Electrical and mechanical safety standards
  • Calibration and certification records
  • Service documentation and traceability
  • Digital audit trails

All records are securely stored and fully traceable, supporting audits and regulatory reviews.

Real-Time Reporting, KPIs & Business Intelligence

Ostendo Continuum includes powerful reporting and dashboard tools to help service managers make better decisions faster.

Track key service KPIs including:

  • Technician utilisation
  • First-time fix rate
  • Job turnaround time
  • Warranty claim rates
  • Parts usage efficiency
  • Service profitability by job, customer, or technician

Advanced dashboards and Business Intelligence integration provide real-time visibility into service performance.

Scalable for Growing Service & Repair Businesses

Whether you run a single service workshop or a multi-branch service organisation, Ostendo Continuum scales with your business. As you grow, you can extend your system into:

  • Sales and distribution
  • Manufacturing and assembly
  • Projects and contracting
  • Warehousing and logistics
  • E-commerce and customer portals

This future-proofs your service business on a single, fully integrated ERP platform.

Why Service & Repair Centres Choose Ostendo Continuum (ERP)

  • End-to-end job and service management
  • Real-time mobile field service capability
  • Integrated CRM, inventory, and accounting
  • Accurate job costing and profitability tracking
  • Preventive maintenance and asset management
  • Full compliance and audit support
  • Scalable, flexible, and industry proven

Transform Your Service & Repair Operations with Ostendo continuum (ERP)

If your service or repair centre is struggling with disconnected systems, manual paperwork, lost job information, or inaccurate billing, Ostendo Continuum ERP provides a powerful, modern solution built for service excellence.

By integrating jobs, technicians, customers, parts, finance, and compliance into one platform, Ostendo Continuum helps service businesses operate faster, smarter, and more profitably.