Mobile Field Service

Ostendo Continuum (ERP) for Mobile Field Service and Maintenance

Ostendo Operations for Mobile Field Service

Ostendo Continuum for Mobile Field Service & Maintenance

Delivering the Right Technician, with the Right Parts, at the Right Time

For service and maintenance businesses, every day is a moving target. Jobs are booked, rescheduled, cancelled, and added at short notice. Technicians are on the road all day, customers expect fast response and real-time updates, and management needs visibility of job status, costs, and profitability.

Ostendo Continuum (ERP), with the Ostendo Freeway mobile app, provides an integrated solution for managing mobile field service and maintenance—from the initial service request, through scheduling and dispatch, to mobile job completion, invoicing, and performance reporting.

Industry Challenges for Field Service & Maintenance

Field service and maintenance businesses commonly face:

  • Reactive scheduling chaos
    Constant phone calls, urgent breakdowns, and last-minute changes disrupt planned work.

  • Limited visibility of job status
    Once the technician leaves the office, it’s hard to know what’s happening without calling or texting.

  • Paper-based job cards and manual data entry
    Handwritten notes are incomplete, illegible, or get lost, causing delayed invoicing and disputed charges.

  • Uncertain labour and materials costs
    Labour hours and parts used are often not captured accurately, making it difficult to see true job profitability.

  • Compliance and safety requirements
    Many industries require service history, certifications, inspections, and safety checks to be documented and traceable.

  • Asset management complexity
    Customers’ plant, equipment, and sites may have thousands of assets, each with its own service history and schedules.

  • Disconnected systems
    Accounting, spreadsheets, CRM, and scheduling tools don’t talk to each other, forcing people to re-key data and reconcile information manually.

Ostendo Continuum is designed to solve these problems and provide a solid foundation for growth and continuous improvement.

One Integrated System for Service, Maintenance, and Projects

Ostendo Continuum brings your core service and maintenance processes into a single system:

  • Customer and site management
  • Asset and equipment registers
  • Preventive and reactive maintenance
  • Mobile job management with Ostendo Freeway
  • Scheduling and dispatch
  • Inventory and parts management
  • Time and attendance
  • Service contracts and warranties
  • Integrations to leading accounting systems

This gives you a single source of truth for all your operational data.

Mobile Field Service with Ostendo Freeway

Ostendo Freeway is the mobile app that connects your field technicians directly to Ostendo Continuum. It’s designed for offline and online use, so technicians can keep working even when they are out of coverage.

Technicians Can:

  • Receive job details in real time (customer, site, contact, instructions, SLAs)
  • View asset details, service history, and previous work notes
  • Record start and finish times and travel time for each job
  • Capture labour, parts, and materials used on the job
  • Complete checklists, forms, inspections, and safety pre-starts
  • Record meter readings, test results, and photos
  • Get customer sign-off on screen and email job confirmation if required
  • Flag follow-up work and recommended repairs

Information captured in the field flows back into Ostendo Continuum in real time, improving billing accuracy, service history, and management reporting.

Scheduling, Dispatch, and Resource Management

Efficient scheduling is critical in mobile field service. Ostendo Continuum provides:

  • Graphical scheduling tools to assign jobs to technicians, crews, or teams
  • Drag-and-drop rescheduling to respond quickly to urgent breakdowns
  • Resource calendars and availability including leave, public holidays, and shifts
  • Skills and certifications matching to ensure the right technician is allocated
  • Route and region-based assignments so jobs are allocated logically based on geography

Schedulers and dispatchers can see which jobs are in progress, which are ready to invoice, and which are at risk of missing due dates.

Asset & Equipment Maintenance

Many service organisations maintain assets such as:

  • HVAC systems
  • Production machinery
  • Lifts and hoists
  • Electrical installations
  • Vehicles and mobile plant
  • Medical devices
  • Building services and compliance systems

Ostendo Continuum provides comprehensive asset and equipment management, including:

  • Asset registers with locations, serial numbers, and hierarchy (site, building, floor, equipment)
  • Preventive maintenance templates and schedules
  • Job templates for recurring tasks
  • Warranty management and contract coverage
  • Full service history and cost tracking by asset
  • Condition and compliance inspections

Technicians can see an asset’s full history on their mobile device, helping them diagnose faster and recommend appropriate remedial work.

Preventive, Reactive, and Project-Based Work

Field service businesses often have a mix of:

Reactive (breakdown) service calls

  • Logged quickly and dispatched to the nearest or most suitable technician
  • SLAs and response priorities applied

?Preventive maintenance and service contracts

  • Planned visits generated automatically from schedules
  • Standard tasks and parts defined in templates
  • Compliance, warranty, and performance obligations tracked

Small projects and installations

  • Quoted jobs with multiple stages or tasks
  • Materials, labour, subcontractors, and equipment tracked
  • Progress claims and milestone billing

Ostendo Continuum handles all three types within the one system, providing consistent processes and reporting.

Industry Requirements Supported by Ostendo Continuum

Different industries have specific requirements; Ostendo Continuum is designed to support them, including:

Compliance and Safety

  • Mandatory safety pre-starts and risk assessments via mobile checklists
  • Recording of licences, certifications, and training for technicians
  • Documenting inspections, test results, and compliance forms
  • Storage of manuals, drawings, photos, and documents against assets and jobs

Traceability and Audit Trail

  • Full job history with who did what, when, and where
  • Traceability of parts and materials used, including batch/lot tracking where required
  • Time-stamped records of checks, measurements, and images

Service Level Agreements (SLAs)

  • Response and resolution targets by customer, contract, or job type
  • Priorities and escalation rules
  • Reporting on SLA performance and DIFOT-style metrics for service

Commercial Control

  • Labour and material cost tracking by job, asset, contract, and customer
  • Margin analysis, profitability reporting, and cost-to-serve metrics

Faster, More Accurate Invoicing

Because technicians capture labour, parts, and notes in the field, jobs can be reviewed and invoiced more quickly and accurately:

  • No lost job cards or missing information
  • Clear job descriptions and photos to support invoices
  • Automatic application of charge rates, contract pricing, and call-out fees
  • Invoices raised soon after job completion, improving cash flow

Disputes are reduced because you have detailed records of what work was done, by whom, and when.

Inventory, Parts, and Van Stock Management

Field service businesses depend on having the right parts available:

  • Stock in warehouses, branches, service vehicles, and consignment locations
  • Minimum levels and replenishment rules
  • Integration to purchasing for automatic or suggested purchase orders
  • Tracking of van stock and transfers between locations
  • Optional serial and batch tracking where required

Ostendo Continuum helps ensure your technicians have the parts they need to complete more jobs on the first visit.

Business Intelligence & Continuous Improvement

All the data captured through Ostendo Continuum and Ostendo Freeway can be used to drive improvement:

  • Job profitability by customer, contract, technician, or region
  • First-time fix rates and repeat visits
  • Response and resolution times
  • Asset reliability, failure patterns, and downtime
  • Technician productivity and utilisation

Dashboards and reports enable managers to identify bottlenecks, underperforming contracts, or training needs, and to make evidence-based decisions.

Benefits of Ostendo Continuum (ERP) for Mobile Field Service & Maintenance

Implementing Ostendo Continuum for your field service and maintenance operations delivers tangible benefits:

  • Improved customer service through faster response, better communication, and reliable scheduling
  • Higher productivity for technicians and office staff
  • Faster and more accurate invoicing and improved cash flow
  • Better control of costs and margins, with visibility of profitability at every level
  • Strong compliance and audit trail for regulated industries
  • Reduced paperwork, manual entry, and double handling of data
  • Scalability to support growth, additional services, and new locations

Transform Your Field Service Operations with Ostendo Continuum (ERP)

Whether you run a small team of technicians or a large multi-site service organisation, Ostendo Continuum (ERP) with Ostendo Freeway can transform the way you manage mobile field service and maintenance.

Instead of chasing information, you’ll have real-time visibility, accurate data, and streamlined processes—so you can focus on delivering exceptional service, meeting compliance requirements, and growing a profitable, sustainable business.

Ostendo Continuum (ERP)