We approach the implementation of Ostendo Continuum (ERP) as a business process improvement project to improve your business performance.
The Key to a Successful Implementation: Turning Systems Into Real Business Solutions
Implementing a new ERP or mobility system is an exciting opportunity for any organisation—but technology alone will not transform your business. The true key to success lies not in the software itself, but in how effectively your people and processes use it.
At Ibis, we recognise that no system is a magic bullet. Real improvement comes when powerful software is paired with sound, well-designed business processes, disciplined execution, and experienced guidance. That combination turns your investment into long-term operational excellence.
Why Better Systems Still Need Better Processes
A system—no matter how advanced—cannot fix broken processes. If core workflows remain inefficient, the same issues will keep reappearing. As the saying goes:
"Insanity is doing the same thing over and over again and expecting different results."
That’s why every implementation we undertake begins as a business process improvement project, not an IT project. We examine how your business currently operates and redesign workflows to take full advantage of what the system enables. Ineffective or outdated processes are replaced with leaner, smarter, more connected practices.
This approach allows your business to evolve step-by-step, ensuring each improvement is meaningful, practical, and aligned with your long-term goals.
A Lean, Structured Approach to Implementation
Successful implementation requires a clear, logical progression. We:
- Analyse and map your process flows organisation-wide
- Redesign business processes using Lean principles
- Configure and test system workflows iteratively
- Implement each process area in a logical order
- Ensure continuous improvement throughout the project
Change takes time. As staff adapt, workloads shift, and responsibilities evolve. Some tasks become faster—like eliminating duplicated data entry—while others expand to support improved accuracy (e.g., job costing, stock control, or compliance tracking). With the right guidance, this transition becomes an opportunity for stronger, more disciplined operations.
Our Experienced Team: Guiding You Every Step of the Way
Our consulting team brings decades of hands-on operational and financial experience across manufacturing, distribution, construction, contracting, and accounting.
Each consultant has:
- Led ERP implementations in real-world industries
- Deep process knowledge across operational disciplines
- Practical experience managing change within organisations
- Expertise in Lean principles and continuous improvement
This ensures your project is shaped by professionals who understand both the system and the daily workings of your business.
Project Management Built for Clarity and Collaboration
Every implementation is a partnership between your Project Team and Ibis Consultants. Together, we create a structured, achievable plan aligned with your business priorities.
Phased Implementation for Manageable Change
Rolling out everything at once overwhelms teams. Instead, we recommend:
- Phase 1: Core functions your business relies on daily
- Phase 2+: Additional modules introduced progressively
This ensures stability, reduces stress, and supports confident adoption.
Lean + Agile Methodology
Using a hybrid approach, we deliver:
- Simple, efficient workflows
- Clear tracking of tasks and project stages
- Rapid resolution of issues
- Incremental delivery of value
Online Project Portal
To keep everyone aligned, we provide a secure shared portal where:
- Tasks can be assigned and updated
- Documentation is stored and accessible
- Progress is monitored in real time
- Communication remains clear and centralised
Training Designed for Independence and Long-Term Success
We use a Train-the-Trainer model, empowering your internal “power users” to become system champions. This approach:
- Builds in-house knowledge and confidence
- Reduces long-term reliance on external support
- Lowers implementation costs
- Ensures smoother staff onboarding
Power users customise workflows to match your processes, linking them to system screens, reports, SOPs, PDFs, and training videos. These become essential tools for standardising procedures and ensuring consistent execution.
Practice in the Training database ensures your team is ready and capable on go-live day.
Risk Management: Planning for a Smooth Implementation
Every project carries risk, but most issues can be predicted and mitigated early.
The #1 cause of delays?
Insufficient staff time and resourcing.
Successful implementation requires assigning qualified team members who can invest focused time in the project. Planning this correctly significantly reduces risk and avoids costly overruns.
Understanding Project Timeframes
The duration of your implementation depends on several factors, including:
- Time dedicated by your project team
- Availability of qualified internal staff
- Complexity of your business operations
- Existing system literacy
- Quality of your current data
- Strength of your existing processes and disciplines
Realistic timeframes ensure consistent progress and prevent stakeholder fatigue.
Post-Implementation Review: Ensuring Long-Term Value
A few months after Go-Live, we conduct a Post-Implementation Audit to assess:
- Whether redesigned processes are being followed
- How effectively the system is being utilised
- Whether objectives and KPIs are being achieved
- Opportunities for further optimisation
This review closes the loop and sets your organisation on a path of continuous improvement.