Ibis Online Support Apps

Online Service & Support – Fast, Secure Remote Assistance When You Need It

Ibis Online Support TeamViewer

At Ibis, we make getting expert support simple, fast, and secure with our Online Service & Support solutions. Using trusted remote access tools like TeamViewer and Vysor, our consultants can connect to your computer or mobile device—only at your invitation—to diagnose issues, demonstrate solutions, and get you back to work quickly.

Whether you’re using Ostendo Operations ERP, Ostendo Freeway, or mobility solutions in the field, our remote support tools ensure you receive expert assistance without delays, travel costs, or downtime.

Remote Support for Computers – TeamViewer

With TeamViewer, we can securely log in to your computer at your invitation. Simply run the TeamViewer app and provide your Ibis consultant with your Partner ID and password—that’s it.

If you don’t already have TeamViewer installed, you can download the Ibis TeamViewer QuickSupport App for Windows or Mac:

  • No installation required
  • Save directly to your desktop
  • Secure, one-time session access
  • Immediate support connection

Once opened, just share your Partner ID with your consultant and support begins instantly.

Download  the Ibis Support TeamViewer QuickSupport app for Windows and Mac computers

Remote Support for Android Devices – TeamViewer & Vysor

We can remotely access and control most Android devices to provide real-time support for the Ostendo Freeway app.

TeamViewer for Android

To enable remote control:

  1. Install the TeamViewer QuickSupport app on your Android device

  2. Provide your Ibis consultant with your Partner ID

  3. Allow access when prompted

Download  the TeamViewer QuickSupport app for Android devices

Download  the TeamViewer QuickSupport app for Samsung Android devices
 

Vysor for Special Android Devices

 
Ostendo Freeway Vysor

Some Android point mobile devices do not support full remote control via TeamViewer. In these cases, we use Vysor:

  • The Vysor app must be installed on:
    • Your Windows computer
    • Your Android point mobile device
  • Your device is connected to the computer using a USB cable
  • Your Ibis consultant then connects via TeamViewer to control your mobile device through your computer

This ensures full visibility and hands-on support even for specialised hardware.

 
Download  the Vysor app for Android devices
 
Download  the Vysor app for Windows
 

Remote Support for Apple iPhone & iPad (iOS)

For Apple iOS devices running iOS 11 or higher, we can provide remote screen viewing for Ostendo Freeway support:

  • Real-time screen sharing
  • Step-by-step guidance
  • Secure, user-controlled access

Please note:

  • Apple iOS does not allow full remote control, but our consultants will guide you through screen sharing for fast troubleshooting.

You’ll need to install the TeamViewer QuickSupport app for iOS, and our team will walk you through the simple setup process.

Download  the TeamViewer QuickSupport app for Apple iOS devices (iOS 11 or higher)

Click here  for instructions on screen sharing your iPad or iPhone (iOS 11 or higher)

Ibis Customer Care Centre – Exclusive Client Support

The Ibis Customer Care Centre is available to registered clients with an active support agreement. It provides secure access to:

  • Support case logging
  • Knowledgebase resources
  • Ticket tracking
  • Consultant communication

If you would like to register for the Ibis Customer Care Centre, simply contact us using the Quick Enquiry form on this page, and our team will provide full details.

Fast Support. Secure Access. Expert Help.

With Ibis Online Service & Support, help is only a click away—whether you're in the office, on the factory floor, or out in the field.