Secure & Simple Database Upload for Fast, Accurate Support
When troubleshooting complex issues or assisting with advanced system tasks, having access to a copy of your database allows our consultants to provide faster, more accurate support. That’s why we offer the Ibis Support Database Upload Service—a secure and reliable way to send your database directly to our expert team.
Why Upload Your Database?
By working with a copy of your live data, our consultants can:
- Replicate issues exactly as they appear in your system
- Test solutions safely without impacting your live environment
- Diagnose problems more quickly and accurately
- Deliver better outcomes in less time
This means reduced downtime for your business and a faster path to resolution.
Follow the Correct Procedure
To ensure your database copy is accurate and usable, it’s essential that you follow the correct process when creating the backup. We’ve provided clear, step-by-step instructions in our FAQ Knowledgebase:
Click here to go to our FAQ Knowledgebase article on 'How to Take a Copy of Your Database'
Confirm Your Ostendo Version
Before uploading your database, you’ll need to confirm exactly which version of Ostendo you are running. This ensures your database is matched with the correct system environment during testing.
You can find this information by:
- Opening Ostendo
- Going to the Help menu
- Selecting About
- Noting the Database Update No
Please include this information when you upload your database.
Click here to go to our FAQ Knowledgebase article on 'How to Upload a Copy of Your Database to Ibis Support'
Click here to upload your database to Ibis Support
Ibis Customer Care Centre – Exclusive Client Support
The Ibis Customer Care Centre is available to registered clients with an active support agreement. It provides secure access to:
- Support case logging
- Knowledgebase resources
- Ticket tracking
- Consultant communication
If you would like to register for the Ibis Customer Care Centre, simply contact us using the Quick Enquiry form on this page, and our team will provide full details.