Our Online Customer Care Centre includes self help resources as a means for you to obtain Ostendo Continuum support immediately for many types of queries.
Self Help Support – Fast Answers, Anytime You Need Them
In today’s fast-paced business environment, waiting for support isn’t always an option. That’s why Self Help Support has become the preferred way for users to quickly find accurate answers—anytime, anywhere, without needing to wait for a human response.
Our powerful online self help resources are designed to help you resolve issues immediately, even outside normal business hours. With instant access to our Knowledgebase and your previous Support Cases, you’re never left searching for answers.
Smart Search, Faster Solutions
Finding what you need is quick and easy. Simply enter a few keywords and instantly search across:
- Our growing Knowledgebase
- Your historical Support Cases
These tools don’t just fix problems—they help build your knowledge, empowering your team to work more efficiently and confidently.
Knowledgebase – Your On-Demand Support Library
Our Knowledgebase is a core part of our Support Centre and is continually expanded and updated. It contains detailed information on a wide range of common and complex queries, including:
- Step-by-step how-to instructions
- Visual screenshots
- Helpful video guides
When you log a support case through our Support Centre, the system automatically searches the Knowledgebase as you type, using keywords from your query. Often, you’ll discover the solution immediately—without even needing to submit the case.
Previous Support Cases – Learn From Past Resolutions
You also have full access to your previous Support Cases, allowing you to review:
- Past issues
- The exact resolution provided
- Key notes and outcomes
Every case is fully documented so that if the same issue arises again, you can find the answer straight away—saving time and avoiding unnecessary delays.
Ibis Customer Care Centre – Exclusive Client Support
The Ibis Customer Care Centre is available to registered clients with an active support agreement. It provides secure access to:
- Support case logging
- Knowledgebase resources
- Ticket tracking
- Consultant communication
If you would like to register for the Ibis Customer Care Centre, simply contact us using the Quick Enquiry form on this page, and our team will provide full details.
