Our objective in providing services and support for Ostendo Continuum is to build your knowledge so you can use it to improve your business performance.
Online Customer Care Centre
Responsive Support for Ostendo Continuum ERP & Ostendo Freeway — Australia & New Zealand
At Ibis, outstanding customer support is at the heart of everything we do. Our Online Customer Care Centre provides professional services and technical support for Ostendo Continuum (ERP) and Ostendo Freeway across Australia and New Zealand—making expert assistance fast, visible, and reliable.
Our comprehensive support platform includes:
- An extensive online Knowledgebase
- Online Support Ticket management
- A toll-free Support Line for urgent assistance
This fully integrated approach ensures your requests are never lost in emails or voicemail and are always tracked, prioritised, and resolved efficiently.
Reliable Ticket Tracking & Full Visibility
Every support request you submit is automatically logged as a Support Ticket in our system. This ensures:
- No request is ever overlooked
- You can track the status and progress of your issue in real time
- Our entire support team has visibility of your request
This structured approach delivers faster response times, clearer communication, and complete transparency.
National Support Team — One Centralised System
Our consultants are strategically located throughout Australia and New Zealand. With our Online Customer Care Centre, the first available qualified consultant can respond to your request—no matter where they are based.
Support is provided by:
- Phone
- Secure online sessions via TeamViewer
This ensures fast, personalised, and efficient problem resolution.
Self-Help Resources — Support When You Need It
We believe in empowering our clients. That’s why our Online Customer Care Centre includes a growing library of Self-Help Resources, including:
- A continually expanding Knowledgebase
- A full history of your previous Tickets and resolutions
This allows you to resolve many questions instantly, without waiting for assistance—saving time and improving productivity.
Simple & Easy to Use
Getting help couldn’t be easier. You can request service or support by:
- Email:
service@ibiscustomercare.com(automatically creates a Ticket) - Online: Log in and submit a Support Ticket directly
Once submitted:
- Our consultants are instantly notified
- We respond as quickly as possible
- For complex issues, we’ll often call you directly and work with you online via TeamViewer
Toll-Free Support Line
We also offer a toll-free support line for immediate assistance. For fastest service, we recommend submitting a Support Ticket before calling, allowing us to:
- Pre-review your issue
- Allocate the right specialist
- Track the resolution efficiently
If a consultant is unavailable, your voicemail is automatically emailed to our team for prompt follow-up.
Ibis Customer Care Centre – Exclusive Client Support
The Ibis Customer Care Centre is available to registered clients with an active support agreement. It provides secure access to:
- Support case logging
- Knowledgebase resources
- Ticket tracking
- Consultant communication
If you would like to register for the Ibis Customer Care Centre, simply contact us using the Quick Enquiry form on this page, and our team will provide full details.
