Online Support Apps

We use TeamViewer to provide online support because it is a proven and highly secure system widely used for online services in the IT industry.

Ibis Online Support TeamViewer

Online Support

TeamViewer enables us to login to your computer at your invitation. Simply run TeamViewer and provide your Ibis consultant with the Partner ID. We can also log onto your Android device for Freeway support.

If you do not have TeamViewer on your computer you can download the Ibis TeamViewer QuickSupport app for Windows. This app is secure and we can only access your computer if the app is running.

Computers

Save this app to your desktop, no installation is required. To use the app simply provide your Ibis consultant with the Partner ID.

Download  the Ibis TeamViewer QuickSupport app for Windows computers

Android Devices

We can remotely access and control most Android devices to provide support for the Ostendo Freeway app. You will need to install the TeamViewer QuickSupport app on your device. To enable remote control simply provide your Ibis consultant with the Partner ID and allow access when prompted. A few Android devices do not enable this.

Download  the TeamViewer QuickSupport app for Android devices

Download  the TeamViewer QuickSupport app for Samsung Android devices

Apple iOS Devices

We can remotely access and view Apple iOS devices on iOS version 11 or higher to provide support for the Ostendo Freeway app. Unfortunately remote control is not available for Apple iOS. You will need to install the TeamViewer QuickSupport app on your device. Your Ibis consultant will guide you on how to allow remote access.

Download  the TeamViewer QuickSupport app for Apple iOS devices (iOS 11 or higher)

Click here  for instructions on screen sharing your iPad or iPhone (iOS 11 or higher)

Support Centre Registration

Ibis Support is available to registered clients who have a support agreement with us. If you are interested in registering for Ibis Support, please contact us for details using the Quick Enquiry on this page