We use TeamViewer to provide online support because it is a proven and highly secure system widely used for online services in the IT industry.
Online Support
TeamViewer enables us to login to your computer at your invitation. Simply run TeamViewer and provide your Ibis consultant with the Partner ID. We can also log onto your Android device for Freeway support.
If you do not have TeamViewer on your computer you can download the Ibis TeamViewer QuickSupport app for Windows. This app is secure and we can only access your computer if the app is running.
Computers
Save this app to your desktop, no installation is required. To use the app simply provide your Ibis consultant with the Partner ID.
Download the Ibis Support TeamViewer QuickSupport app for Windows and Mac computers
Android Devices
We can remotely access and control most Android devices to provide support for the Ostendo Freeway app. You will need to install the TeamViewer QuickSupport app on your device. To enable remote control simply provide your Ibis consultant with the Partner ID and allow access when prompted.
Some Android point mobile devices do not enable remote control from TeamViewer and so we need to use Vysor for this. This requires your point mobile device to be connected to a computer by a cable.
Download the TeamViewer QuickSupport app for Android devices
Apple iOS Devices
We can remotely access and view Apple iOS devices on iOS version 11 or higher to provide support for the Ostendo Freeway app. Unfortunately, remote control is not available for Apple iOS. You will need to install the TeamViewer QuickSupport app on your device. Your Ibis consultant will guide you on how to allow remote access.
Download the TeamViewer QuickSupport app for Apple iOS devices (iOS 11 or higher)
Click here for instructions on screen sharing your iPad or iPhone (iOS 11 or higher)
Support Centre Registration
Ibis Support is available to registered clients who have a support agreement with us. If you are interested in registering for Ibis Support, please contact us for details using the Quick Enquiry on this page.