Follow these simple steps to submit a request for Ostendo Continuum service or support to our team of consultants.
Online Customer Care Centre
Fast, Reliable Support When You Need It – Anywhere in Australia & New Zealand
Our Online Customer Care Centre is designed to make getting help simple, fast, and fully trackable. Whether you need technical support, system advice, or assistance with a specific issue, our streamlined process ensures your request is never lost and is handled by the first available expert.
All support requests—whether submitted by email or online—are securely logged as a Support Ticket in our Customer Care Centre. This gives you complete visibility of your request from start to resolution.
What’s Included in Our Customer Care Centre?
- Online Knowledgebase & FAQs
- Secure Online Support Ticket System
- Full Ticket History & Status Tracking
- Toll Free Support Line (Australia & New Zealand)
- Remote Support via TeamViewer
With consultants based throughout Australia and New Zealand, our online system ensures the fastest possible response—no matter where you are located.
Step 1: Check the Self-Help Knowledgebase
Many questions can be answered instantly using our online Knowledgebase and your previous support tickets. This allows you to resolve common queries at any time—without needing to speak to a consultant.
Click here to login to our Online FAQ Knowledgebase at www.ibisos.com
Step 2: Gather the Right Information
To help us resolve your request quickly and accurately, please provide as much relevant detail as possible, including:
- References to specific records or transactions
- What you were doing when the issue occurred
- What result you expected vs what happened
- Screenshots, reports, or supporting files
The more detail you provide, the faster we can diagnose and resolve your issue.
Step 3: Submit a Support Ticket
Once you’re ready, submit your request using one of the following methods:
Click here to submit a support ticket by email to service@ibiscustomercare.com (This will automatically create a support ticket)
Click here to submit a support ticket by logging in to our Online Support Centre at www.ibiscustomercare.com
As soon as your ticket is submitted, our consulting team is immediately notified. The first available consultant will contact you as quickly as possible.
You can:
- Track the status of open tickets
- Review past tickets and resolutions
- Update your ticket at any time
- Reply directly to ticket emails (just keep the Ticket ID in the subject line)
For urgent issues, please submit a ticket first and then phone our support line.
Step 4: Toll Free Support Line
Our toll-free numbers provide fast phone access to our consulting team:
Australia: 1800 424 767 (IBISOS)
New Zealand: 0800 424 767 (IBISOS)
If all consultants are assisting other clients, your voicemail will be automatically emailed to the team to ensure no request is missed.
Step 5: A Consultant Will Contact You
Once your ticket is logged, you’ll receive an email confirmation acknowledging your request.
In most cases, one of our consultants will call you directly and work through your issue using secure online remote support via TeamViewer. If you don’t already have TeamViewer, we can provide our easy-to-use Ibis TeamViewer QuickSupport App.
Click here to download our TeamViewer QuickSupport App
You can continue to communicate with your consultant simply by replying to any ticket-related email. You must ensure that the Ticket ID remains in the subject line of your email.
Ibis Customer Care Centre – Exclusive Client Support
The Ibis Customer Care Centre is available to registered clients with an active support agreement. It provides secure access to:
- Support case logging
- Knowledgebase resources
- Ticket tracking
- Consultant communication
If you would like to register for the Ibis Customer Care Centre, simply contact us using the Quick Enquiry form on this page, and our team will provide full details.