Preventive Service and Maintenance for Assets

Customer and Internal Assets

• Customer or company assets defined with alpha numeric code
• Auto create customer asset on sale of item
• Hierarchy of sub assets within an asset
• Track where assets are located
• Asset readings by user types eg km, hour etc

Service and Maintenance

• Service Level Agreements
• Service contracts with recurring invoices
• Service plans for defining when preventive maintenance is due by time or usage, eg hours, kms etc
• Service zones for scheduling service jobs in the same area
• Service reminders by phone, email or letter
• Schedule preventive maintenance for multiple assets per site in one job
• Create jobs for pre-planned service. Group multiple Assets into a single job from scheduled preventive maintenance.
• Call Centre for recording service requests, faults and corrective actions/maintenance
• Create a quote or job from corrective action call centre tickets
• Track Call Centre issue resolutions
• Assign tasks and create jobs from the Call Centre
• Create jobs for breakdown maintenance
• Use the Assignment Board to dispatch service jobs to field staff and respond to urgent requests for service
• RMA tracking
• Warranty listing
• Service history and notes
• Knowledgebase
• Extensive asset maintenance and cost reporting

Ostendo Freeway Mobility Service and Maintenance

• Suitable for simple to complex service checks such as testing and tagging through to capital equipment.
• Dispatch jobs your field service technicians by service zone on the Assignment Board and automatically update assignments on the Ostendo Freeway app. The schedule can be updated as assignments are started and bump other assignments along. Options are available for employees to accept or decline an assignment.
• GPS coordinates and time stamps for On & Off site. Plot the location of employees on a Google map within Ostendo.
• View asset information, previous asset history notes and warranty information.
• Service checklists can be used for asset or equipment service checks and record readings. These can be linked to the asset or equipment with or without a job.
• Multiple assets and equipment can be serviced in one job.
• Asset selection from Freeway Datasheets to allow adhoc servicing.
• Mandatory or optional checklists and data capture. A checklist is a pre-defined list of questions or pointers to guide a user and ensure that employees follow a disciplined and consistent process.
• Conditional Checklists can be used to help employees follow a pre-defined process to carry out tasks such as business processes, problem diagnosis, compliance certifications, quality assurance and so on. Conditional Checklists make the process dynamic. Depending on the answers to the preceding questions, the Conditional Checklist can take a variety of paths so that the relevant set of questions are asked and responded to, according to the actual situation. The checklist can finish with a 'Pass' or 'Fail' result.
• Record readings for assets.
• Statistical Quantities can record quantities or collect statistical data such as temperature readings or to keep track of work performed to date. The recorded quantities can be set to update statistics of the associated Asset.
• Multiple Corrective Actions/Corrective Maintenance per asset can be recorded as a Ticket to be quoted, or created as a job to be done immediately or in the future.
• Barcode scanning support for assets.
• Group service techs into teams which work on a “pooled” basis and assign work to the Mobility Team. Anyone in the team can take a job in the queue assigned to the pool. Once a team member takes a job, it will not be available to anyone else in the team. The assignment will then be assigned to that individual team member only and the assignment board will be updated accordingly.
• Record job time sheets by Start Stop button, manually by time of day, hours or fixed times. Time can be booked directly to jobs, create a new time sheet or add to an existing time sheet.
• Record materials used on a job and charges to be made. Can be tracked against van stock. Search function for finding items.
• Capture multiple signatures with mandatory setting. Options to prevent changes to data sheets after customer signature.
• Add internal or external notes which can update specific note fields in Ostendo Operations. View past history notes against jobs, assets or customers.
• Use voice recordings instead of typing notes, or record noises for service purposes.
• Integrates with device camera to take photos or link to existing images on the device. 
• Draw on photos to highlight points of note, or draw freeform sketches.
• Two way text messaging to other staff.
• Phone the customer from the app.
• Integrates with Google maps for directions from your current position.
• Email and/or print details to the customer or the office.
• Forwarding of a partially completed Datasheet by one user to another, eg to a Supervisor for approval.
• Branding with logo to control the look of the Front Screen on the app.