- Call Centre can record and manage incidents that requires a process to be followed;
- Customer Enquiries/Complaints
- Sales Opportunities with Pipeline
- Return Merchandise Authorisation's (RMA)
- Service Requests
- Project Management
- Quality Non-Conformances
- Corrective and Preventive Actions (CAPA)
- Product Development including the Phase/Stage-Gate methodology
- Engineering Change Request and Notice
- Continuous Improvement
- Create new customers or prospects.
- Create quotes, jobs and sales orders
- Service Level Agreements
- Track Call Centre issue resolutions
- Classifications enable trend analysis and reporting.