Call Centre

Call Centre

• Call Centre can record and manage incidents that requires a process to be followed;
  • Customer Enquiries/Complaints
  • Sales Opportunities with Pipeline
  • Return Merchandise Authorisation's (RMA)
  • Service Requests
  • Project Management
  • Quality Non-Conformances
  • Corrective and Preventive Actions (CAPA)
  • Product Development including the Phase/Stage-Gate methodology
  • Engineering Change Request and Notice
  • Continuous Improvement
• Create new customers or prospects.
• Create quotes, jobs and sales orders
• Service Level Agreements
• Track Call Centre issue resolutions
• Classifications enable trend analysis and reporting.