Call Centre

Call Centre

Ostendo Operations Call Centre

Call Centre

  • Call Centre can record and manage incidents that requires a process to be followed;
    • Customer Enquiries/Complaints
    • Sales Opportinities with Pipeline
    • Return Merchandise Authorisation's (RMA)
    • Service Requests
    • Project Management
    • Quality Non-Conformances
    • Corrective and Preventive Actions (CAPA)
    • Product Development including the Phase/Stage-Gate methodology
    • Engineering Change Request and Notice
    • Continuous Improvement
  • Create new customers or prospects.
  • Create quotes, jobs and sales orders
  • Service Level Agreements
  • Track Call Centre issue resolutions
  • Classifications enable trend analysis and reporting.