Quality Management

Quality Management

Ostendo Freeway Quality Management

 

Business Process and Quality Control Checklists

  • Business Process checklists can be used to ensure that employees follow a disciplined and consistent process.
  • Pre-Start Checklists – allows for an initial checklist that must be completed prior to anything further being done eg, user signs off that they read and understood the Hazards before proceeding with the job.
  • Checklists – mandatory or optional checklists and data capture. A checklist is a pre-defined list of questions or pointers to guide a user and ensure that employees follow a disciplined and consistent process.
  • Conditional Checklists – can be used to help employees follow a pre-defined process to carry out tasks such as business processes, problem diagnosis, compliance certifications, quality assurance and so on. Conditional Checklists make the process dynamic. Depending on the answers to the preceding questions, the Conditional Checklist can take a variety of paths so that the relevant set of questions are asked and responded to, according to the actual situation. The checklist can finish with a 'Pass' or 'Fail' result.

Process Management

  • Can update the status of a batch to Approved, Rejected or On Hold.
  • Statistical Quantities – are used to record quantities or to collect statistical data. The recorded quantities can be set to update statistics of the associated Item.
    • Record quantities of product completed per manufacturing process.
    • Record the quantity of rejects in the manufacturing process.
    • Measure manufacturing productivity rates.
    • Record quality control data, eg temperature readings at intervals of time to determine minimums, maximums or averages.
    • Record the number of rejects from incoming goods by supplier.
    • Record notes per recorded quantity.
  • Update user defined colour coded Tracking Codes against transactional records to update the business process status.
  • Forwarding – allows an employee to forward a partially completed Datasheet to another user, eg to a Supervisor for approval.

Data Capture

  • Barcoding – that works on devices with an inbuilt barcode scanner or with external bluetooth barcode scanner to scan batch numbers or serial numbers. Can read all barcode types including QR Codes.
  • Photos – integrates with device camera to take photos or link to existing images on the device. 
  • Sketches – Draw on photos to highlight points of note, or draw freeform sketches.
  • Typed Notes – add internal or external notes which can update specific note fields in Ostendo Operations. View past history notes against jobs, sales orders, sales deliveries, purchase orders, manufacturing work orders, stock counts, assets, customers or suppliers.
  • Audio Recording – use voice recordings instead of typing notes, or record noises for service purposes.
  • Signatures – capture multiple signatures with mandatory or optional setting. Options to prevent changes to data sheets after customer signature.
  • Email & Print – email and/or print details to the customer or the office.

Business Intelligence

  • User-defined Inquiries which can have a combination of a chart, scorecard (multiple KPIs), and a listing report style.
  • The output within Freeway can be sent to a PDF file and emailed.
  • A snapshot can be taken of a portion of the inquiry display and annotated with an audio note. This is much faster than typing an email.
  • Scorecard KPIs or statistics can be defined, with highlighted conditional values.
  • Restriction counts in the data can be defined, eg top 10 customers.

Setup and Security

  • Styles - user-defined solutions using any combination of objects.
  • Security – define the employees who use the Ostendo Freeway app and what they can do.
  • Branding- user-defined background and button styles. Options include branding and logo in the background and user-defined buttons.