Ostendo Continuum (ERP) can be a solution for online ordering and contactless delivery or pickup.
Online Ordering, Contactless Delivery & Pickup with Ostendo Continuum ERP
One of the most significant shifts in business after COVID-19 has been the dramatic rise in online ordering, contactless delivery, and click-and-collect pickup. While lockdowns have lifted, customer expectations have permanently changed. Convenience, speed, and safety now define great customer service.
With Ostendo Continuum (ERP) and integrated web store solutions, your business can fully automate online sales, deliveries, and pickups — while maintaining accurate inventory, streamlined logistics, and a trusted customer experience.
Online Ordering Fully Synchronised with Ostendo Continuum ERP
We provide complete B2B and B2C Web Store solutions that automatically synchronise with Ostendo Operations (ERP). Your products, pricing, customers, and orders flow seamlessly between your website and your core ERP system — eliminating double handling and reducing errors.
All payments can be made securely online to support contactless delivery and pickup protocols, giving customers confidence and convenience from the moment they place their order.
Clear, prominent messaging at checkout allows you to:
- Display contactless delivery or pickup instructions
- Reassure customers about safety procedures
- Build trust through transparent communication
Customers can also enter specific delivery instructions, which flow directly into Ostendo for drivers and warehouse staff.
For restricted items that require age or identity verification, validation can be completed digitally — removing the need for physical checks at the door.
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Sales Picking, Despatch & Delivery Automation
Behind every successful online store is an efficient warehouse and delivery operation. Ostendo provides powerful automation to manage orders, picking, packing, despatch, and delivery — all in a streamlined, contactless environment.
With Distribution Requirements Planning (DRP), Ostendo Continuum helps you plan and optimise deliveries based on:
- Required delivery dates
- Available inventory
- Order priority
- Delivery zones
- Transport availability
This ensures faster fulfilment, fewer delays, and improved on-time delivery performance.
The Ostendo Freeway mobility app enables fast, accurate barcode scanning for picking and despatch, with full tracking from warehouse to customer. Delivery advice can be automatically emailed to customers for complete transparency.
Ostendo can also integrate with courier and freight companies, allowing customers to track their deliveries in real time through the carrier’s system.
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Contactless Pickup (Click & Collect)
For customers choosing pickup, Ostendo supports fully contactless collection:
- Goods are placed in a secure, designated pickup area
- Customers notify staff when they arrive
- Delivery notes and invoices are emailed automatically
- No physical paperwork or contact required
This approach delivers speed, safety, and a smooth customer experience.
Contactless Delivery with Driver Tracking & Proof of Delivery
The Ostendo Freeway mobility app allows you to deliver safely using your own drivers or contract drivers.
Key features include:
- Drivers must acknowledge and accept contactless delivery procedures
- Delivery jobs assigned digitally
- Live driver tracking via Google Maps
- Automated contract driver payments per service zone
- Built-in navigation and customer contact options
- Photo capture and electronic signatures for proof of delivery
- Option for safe drop-off with customer consent
This gives your business complete visibility, accountability, and protection across every delivery — while keeping customers informed and confident.
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Future-Proof Your E-Commerce & Delivery Operations
Online ordering and contactless fulfilment are no longer temporary solutions — they are now permanent expectations. With Ostendo Continuum (ERP), Ostendo Freeway, and integrated web stores, your business gains:
- Fully automated online sales
- Real-time inventory accuracy
- Fast, contactless picking and despatch
- Integrated courier tracking
- Secure pickup and delivery workflows
- Superior customer experience
If you’re ready to modernise your online ordering and delivery operations, Ostendo Continuum ERP provides the complete, scalable solution.