How To Request Support

Follow these simple steps to submit a support query to our support team.

Ibis Support Centre

Online Support Centre

Follow these simple steps to log a support query with our support team by email or by logging into our online Support Centre. All support queries submitted by email will also be logged as a support ticket in our online Support Centre. Our online Support Centre includes an online Knowledgebase, online Support Tickets, and a toll free Support Line.

Our support team is based throughout Australia and New Zealand, so our online Support Centre ensures that your query is logged as a support ticket in our system for the first available consultant to respond to you by phone or email, irrespective of where they are located.

1. Check the Self Help Resources for a Solution

Search our Knowledgebase and previous Support Tickets for a solution. Our Knowledgebase contains information about many types of queries. You can search our Self Help Resources for a resolution to your query immediately at any time, without having to speak to a human.

Click here  to login to our Online Support Centre at www.ibisos.com

2. Gather the Information We Need to Resolve Your Query

It is important that you gather and provide adequate information for us to be able to resolve your query.

  • Provide references to records so we can refer to those that relate to your query.
  • Provide us with details of what you were doing and what happened when the problem occurred.
  • Provide us with any screen shots, reports or other files that are applicable.

3. Submit a Support Ticket

Submit your query to us by email which will log a support ticket in our online Support Centre. You can also submit a support ticket by logging in to our online Support Centre.

Click here  to submit a support ticket by email to support@ibisos.com

Click here  to submit a support ticket by logging in to our Online Support Centre at www.ibisos.com

Our support team are immediately notified of your support ticket by email and the first available consultant will contact you as soon as possible.

You can track the status of your open support tickets, or lookup previous support tickets by logging into our online Support Centre. To update an existing support ticket, you can login to the online Support Centre, or reply to the email you received from the Support Centre.

If your support query is urgent please also phone and/or text us after you have submitted your support ticket.

4. Support Line

So we can track and respond to your queries efficiently you should submit a Support Ticket to our Support Centre before phoning us for support. The support team may not always be available immediately to take calls but your voicemail will be automatically emailed to them.

  • Australia: 1800 424 767 (IBISOS)
  • New Zealand: 0800 424 767 (IBISOS)

5. A Consultant will Contact You

After you submit a support ticket you will receive an email acknowledging that your query has been received and is logged as a support ticket in our online Support Centre.

We will often phone you to work through your support ticket with you online via TeamViewer. If you don’t have TeamViewer we can provide you with our Ibis TeamViewer QuickSupport app.

Click here  to download our TeamViewer QuickSupport App

You can reply to any email about your support ticket and it will email the consultant assigned to your support ticket as well as add your reply to the support query in the Support Centre. You must ensure that the Ticket ID remains in the subject line of your email.

Support Centre Registration

Ibis Support is available to registered clients who have a support agreement with us. If you are interested in registering for Ibis Support, please contact us for details using the Quick Enquiry on this page. 

Ibis Support Centre